If clicking a doc gives you a “page not found” error, or your documentation section appears empty when you know you have published docs, work through these checks in order. The first one solves the large majority of cases.
This is the most common cause and the easiest fix. WordPress keeps an internal list of your site’s web addresses, and it sometimes needs to be rebuilt after a plugin adds new addresses.
Do this every time you install AssistCamp, change the Documentation URL Slug, or notice docs suddenly returning 404 errors.
A draft doc does not appear on your site at all. Go to AssistCamp > All Docs and check the doc’s status. If it says Draft, open it and click Publish.
Go to AssistCamp > Settings and look at the Documentation URL Slug. Then check whether you have a page, post, or category on your site using the same word. If you have a page at yoursite.com/docs/ and your documentation slug is also “docs”, the two are fighting for the same address.
Fix it by renaming the page or by changing the AssistCamp slug to something unused, then refreshing your permalinks as described in Fix 1.
Go to Settings > Permalinks. If your site is set to Plain, change it to Post name and save. The Plain setting uses numbered addresses and does not support readable documentation addresses.
If you use a caching plugin or your host provides caching, an old copy of the page may still be served. Clear your caching plugin’s cache and your host’s cache, then reload the page in a private or incognito browser window.
If nothing above works, the problem may be in your theme. Temporarily switch to a default WordPress theme such as Twenty Twenty Four and load a doc. If the doc appears, the issue is in your original theme rather than in AssistCamp.
Note down which of these steps you have tried and contact support through AssistCamp > Settings > Help & Support. Knowing what you have already ruled out saves a round of back and forth.