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The Missing FAQs That Cost You Customers (And How to Stop It)
Earlier this week, a paying customer almost lost trust in one of my products – not because of a bug, bad support, or slow updates. It happened because of a missing FAQ. Yes, something as small as one unanswered question nearly cost us a customer. And if you think that sounds dramatic, wait until you…
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Why You Should Publish More Documentation of Your Product Now Than Before
In the past, documentation was written for users only. That meant just enough detail to reduce support tickets and improve onboarding — not always a deep dive into every feature or use case. Now, things have changed. With the rise of LLMs like ChatGPT, documentation is no longer just for human users. It’s also for…
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Write Documentation With AI: How We’re Building It in AssistCamp
Writing documentation is one of those tasks we all know is important, but it often gets postponed. It’s time-consuming, repetitive, and rarely fun. As a plugin maker, I’ve felt this pain firsthand. And that’s why, while building AssistCamp, one of the first features I’m most excited about is something I’ve always wished existed: A “Write…