We’ve all seen chatbots on websites. And while they can be helpful, they often felt robotic – like you were talking to a script, not getting real support.
But something changed after ChatGPT came into the picture. People are now more open to getting help from an AI Assistant, as long as it feels useful and actually understands what they need.
That shift got us thinking:
What if AssistCamp had an AI Assistant — one that actually understands your product?
The Idea: An AI Assistant, Not a Chatbot
We’re not trying to build a fake live chat experience. No typing bubbles, no “one moment please,” no bait-and-switch.
Instead, we’re building a helpful, lightweight AI Assistant you can interact with from the corner of your site and it’ll actually know your product, because it’s trained on your content.
The name matters too. People don’t expect magic from a “chatbot.”
But they do trust an AI Assistant and that’s what we’re leaning into.
What It Will Actually Do
At first, our AI Assistant will pull answers primarily from your documentation.
If you’ve written good docs (with the help of our “Write with AI” feature, maybe 😉), it should answer most questions your users have.
But we won’t stop there.
Eventually, the Assistant will also reference:
- 📄 Documentation (so users can get best answers)
- 🔄 Changelog (so users can ask about recent updates)
- 📍 Roadmap (so they can ask what’s coming)
- 💡 Feature Requests (to check if their idea already exists)
- 💬 Forum Threads (for common community questions)
- 📝 Blog posts (as long-form context or how-to guides)
It’ll be like giving your users the power to search everything and actually get useful answers, in plain English.
What Happens If It Doesn’t Help?
No AI is perfect. And we don’t want users to feel stuck.
That’s why we’ll always include a “Contact Support” button if the AI can’t help – no frustration, no dead ends.
In fact, we might even train the Assistant to know when it’s confused and suggest contacting support on its own.
Why This Matters
At the end of the day, our goal with AssistCamp is simple:
Help you support your users — without making your life harder.
This AI Assistant is just one part of that mission.
It won’t replace your team. But it will reduce repetitive questions, save time, and give your users the instant help they’re hoping for — without you having to do anything extra.
Still in the Works
This isn’t live yet. We’re still working on the docs module, and this AI Assistant will come later.
But we wanted to share the idea now — because this is where AssistCamp is headed.
We’re excited to build it in the open and shape it with your feedback.
What Do You Think?
Would you find this useful on your product site? What would you want an AI Assistant to do?
We’d love to hear from you.
👉 Join the waitlist if you haven’t already, and stay in the loop as we build this out.
Leave a Reply